Return Policy
At TONG Ink, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review our return policy below.
1. Eligibility for Returns
- Returns must be initiated within 7days of receiving your order.
- The item must be unused, in its original condition, and in the original packaging.
- Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.
2. Return Process
1. **Contact Us**: Email us at casterlyrochebyeasyx@gmail.com with your order details and the reason for the return.
2. **Approval**: Once your return is approved, we will provide you with a return authorization and instructions.
3. **Shipping**: Ship the item back to the address provided using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrectly shipped items.
4. Exchanges
- We offer exchanges for the same item if it arrives damaged or defective.
- To initiate an exchange, contact us at *casterlyrochebyeasyx@gmail.com* within 3 days of receiving the item.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
6. Damaged or Defective Items
- If your item arrives damaged or defective, please email us at **casterlyrochebyeasyx@gmail.com** within 3days with photos of the damage or defect.
- We will work with you to resolve the issue, either through a replacement or refund.
7. Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe, check with your bank or credit card company first.
- If you’ve done this and still have not received your refund, contact us at 'casterlyrochebyeasyx@gmail.com'.
Thank you for shopping with TONG Ink. We appreciate your business!
1. Eligibility for Returns
- Returns must be initiated within 7days of receiving your order.
- The item must be unused, in its original condition, and in the original packaging.
- Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.
2. Return Process
1. **Contact Us**: Email us at casterlyrochebyeasyx@gmail.com with your order details and the reason for the return.
2. **Approval**: Once your return is approved, we will provide you with a return authorization and instructions.
3. **Shipping**: Ship the item back to the address provided using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrectly shipped items.
4. Exchanges
- We offer exchanges for the same item if it arrives damaged or defective.
- To initiate an exchange, contact us at *casterlyrochebyeasyx@gmail.com* within 3 days of receiving the item.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
6. Damaged or Defective Items
- If your item arrives damaged or defective, please email us at **casterlyrochebyeasyx@gmail.com** within 3days with photos of the damage or defect.
- We will work with you to resolve the issue, either through a replacement or refund.
7. Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe, check with your bank or credit card company first.
- If you’ve done this and still have not received your refund, contact us at 'casterlyrochebyeasyx@gmail.com'.
Thank you for shopping with TONG Ink. We appreciate your business!